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How Kaseya Live Connect Can Help You Manage Your Endpoints Seamlessly and Securely


What is Kaseya Live Connect and why you need it




If you are looking for a powerful and easy-to-use remote control software that can help you manage and support your endpoints from anywhere, you should consider downloading Kaseya Live Connect. In this article, we will explain what Kaseya Live Connect is, what features it offers, how it can benefit you, and how you can download and install it on your machines.




download kaseya live connect



Kaseya Live Connect is a web-based, single-machine user interface that enables you to perform tasks and functions solely for one managed machine. You can access Live Connect by Ctrl+clicking the agent icon , or by clicking Live Connect button in Quick View .


Live Connect provides access to various categories of information about the managed machine, such as agent data, audit information, file manager, command shell, registry editor, task manager, event viewer, ticketing, chat, desktop access, and video chat. Additional menu items display, depending on the add-on modules installed and the operating system of the target machine .


Some of the benefits of using Kaseya Live Connect are:


  • You can access all endpoints securely, quickly, and without impacting user productivity. You can resolve end user issues in real time .



  • You can manage devices regardless of location, even over high latency networks. You can access devices behind firewalls and at home .



  • You can securely and reliably access endpoints with role-based and policy based control over who has authority .



  • You can use one-click script execution to resolve common issues even before end users are affected, leading to increased end user satisfaction .



  • You can work behind the scenes without disrupting the end user with stealth-mode remote control tools .



  • You can track and report on remote control sessions by admin or machine, and per month, week or day, with a history of access to ensure regulatory compliance requirements are met .



  • You can view every screen on remote endpoint for power users with multi-display setups .



You can access Kaseya Live Connect from any of our supported browsers on Windows XP and later systems, Mac OS X 10.5 Leopard (Intel) and later systems, or Linux machines .


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How to download and install Kaseya Live Connect




Before you can use Kaseya Live Connect, you need to download and install it on your machines. Here are the requirements and prerequisites for downloading and installing Kaseya Live Connect:


You need to have a valid - You need to have a valid Kaseya account and license to use Kaseya Live Connect. You can sign up for a free trial here . - You need to have the Kaseya agent installed on the machines you want to manage and support remotely. You can download the agent from the Kaseya portal or use the agent deployment tool to install it on multiple machines . - You need to have a stable internet connection and a supported browser to access Kaseya Live Connect. The supported browsers are Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari .


Once you have met the requirements and prerequisites, you can follow these steps to download and install Kaseya Live Connect on your machines:


  • Log in to your Kaseya portal with your credentials and navigate to the Live Connect page .



  • Select the machine you want to connect to from the list of agents. You can use the search box or the filters to find the machine you want .



  • Click on the Live Connect button next to the machine name. This will launch a new browser tab with the Live Connect user interface .



  • If this is the first time you are connecting to this machine, you will be prompted to download and install the Live Connect plugin. This is a small file that enables the communication between your browser and the agent on the remote machine .



  • Click on the Download Plugin button and save the file to your local machine. Then, run the file and follow the instructions to install the plugin .



  • Once the plugin is installed, refresh the browser tab with the Live Connect user interface. You should see a green check mark next to the plugin status .



  • Congratulations, you have successfully downloaded and installed Kaseya Live Connect on your machine. You can now use it to manage and support the remote machine .



To verify that Kaseya Live Connect is working properly, you can click on any of the tabs on the left side of the user interface and see if they display the information or functionality you expect. For example, you can click on the Desktop Access tab and see if you can view and control the remote desktop .


How to use Kaseya Live Connect for remote control and troubleshooting




Now that you have downloaded and installed Kaseya Live Connect, you can use it to perform various tasks and functions on the remote machine. In this section, we will give you an overview of the Live Connect user interface and menu options, and show you how to use them for remote control and troubleshooting.


The Live Connect user interface consists of two main parts: the header and the content area. The header contains information about the remote machine, such as its name, IP address, operating system, agent version, online status, last check-in time, and last reboot time. It also contains buttons for launching other Kaseya products, such as VSA, BMS, or Vorex .


The content area contains tabs for different categories of information or functionality related to the remote machine. Depending on your license and configuration, you may see different tabs available. Here are some of the most common tabs and what they do:


  • The Home tab displays a summary of information about the remote machine, such as its hardware specifications, software inventory, network settings, security status, backup status, patch status, antivirus status, disk usage, memory usage, CPU usage, and network usage. You can also see alerts and notifications related to the remote machine .



The Agent Data tab displays information about the agent installed on the remote machine, such as its ID, group, policy, role, scope, contact details, custom fields, notes, tags, credentials, variables, schedules, procedures, - The Audit Information tab displays information about the audit history of the remote machine, such as the audit date, time, duration, status, and results. You can also see the audit logs, reports, and settings for the remote machine . - The File Manager tab allows you to browse, upload, download, delete, rename, copy, move, and execute files and folders on the remote machine. You can also see the file properties, permissions, and attributes . - The Command Shell tab allows you to execute commands on the remote machine using a command-line interface. You can also see the command output, history, and status . - The Registry Editor tab allows you to view, edit, add, delete, export, and import registry keys and values on the remote machine. You can also see the registry permissions and attributes . - The Task Manager tab allows you to view and manage the processes, services, and applications running on the remote machine. You can also see the process properties, performance, and dependencies . - The Event Viewer tab allows you to view and filter the event logs on the remote machine. You can also see the event details, sources, categories, types, and codes . - The Ticketing tab allows you to create, update, close, and view tickets related to the remote machine. You can also see the ticket details, status, priority, assignee, notes, attachments, and history . - The Chat tab allows you to communicate with the end user on the remote machine using text or voice chat. You can also see the chat history and status . - The Desktop Access tab allows you to view and control the remote desktop using a graphical user interface. You can also see the desktop resolution, color depth, cursor shape, and keyboard layout . - The Video Chat tab allows you to communicate with the end user on the remote machine using video chat. You can also see the video quality, frame rate, bandwidth usage, and audio settings .


To use any of these tabs for remote control and troubleshooting, you simply need to click on them and follow the instructions or options available. For example, if you want to run a script on the remote machine using the Command Shell tab , you can do the following:


  • Click on the Command Shell tab on the left side of the user interface .



  • Type or paste the script in the command box at the bottom of the tab .



  • Click on the Execute button or press Enter to run the script .



  • Wait for the script to finish and see the output in the output box above .



  • Check if the script ran successfully or if there were any errors or warnings .



You can use a similar approach for other tabs as well. For more information and guidance on how to use Kaseya Live Connect for remote control and troubleshooting , you can refer to this user guide .


How to integrate Kaseya Live Connect with other Kaseya products




Kaseya Live Connect is not only a standalone product that you can use for remote control and troubleshooting , but also a powerful tool that you can integrate with other Kaseya products for unified endpoint management . In this section , we will show you how to access Kaseya Live Connect from Kaseya VSA , BMS , or Vorex service desk solutions , and how to synchronize agent data , audit information , and configuration items between Kaseya Live Connect and other Kaseya products .


Kaseya VSA is a cloud-based IT management platform that enables you to automate IT processes , manage security , backup , patching , monitoring , inventory , compliance , reporting , and more for your endpoints . Kaseya BMS is a cloud-based business management solution that enables you to manage projects , billing , time tracking , expenses , contracts , CRM , inventory , assets , service desk , and more for your business . Kaseya Vorex is a cloud-based service desk solution that enables you to manage tickets , workflows , SLAs , knowledge base , customer portal , reporting , and more for your customers .


You can access Kaseya Live Connect from any of these products by following these steps:


  • Log in to your Kaseya VSA , BMS , or Vorex portal with your credentials and navigate to the page where you can see your agents or machines .



Select the agent or machine you want to connect to from - Select the agent or machine you want to connect to from the list or the map. You can use the search box or the filters to find the agent or machine you want . - Click on the Live Connect button next to the agent or machine name. This will launch a new browser tab with the Live Connect user interface . - If this is the first time you are connecting to this agent or machine, you will be prompted to download and install the Live Connect plugin. Follow the same steps as described in the previous section . - Once the plugin is installed, refresh the browser tab with the Live Connect user interface. You should see a green check mark next to the plugin status . - Congratulations, you have successfully accessed Kaseya Live Connect from your Kaseya VSA, BMS, or Vorex portal. You can now use it to manage and support the remote agent or machine .


By accessing Kaseya Live Connect from other Kaseya products, you can also synchronize agent data, audit information, and configuration items between them. This means that any changes you make on one product will be reflected on the other products as well. For example, if you update the agent contact details on Kaseya Live Connect, they will also be updated on Kaseya VSA, BMS, or Vorex .


To synchronize agent data, audit information, and configuration items between Kaseya Live Connect and other Kaseya products, you need to enable the synchronization settings on your Kaseya portal. You can do this by following these steps:


  • Log in to your Kaseya portal with your credentials and navigate to the System > Server Management > Configure page .



  • Click on the Live Connect tab and check the boxes for the items you want to synchronize .



  • Click on the Save button to apply the changes .



  • Wait for a few minutes for the synchronization to take effect .



Once you have enabled the synchronization settings, you can verify that they are working by making changes on one product and checking if they are reflected on the other products. For example, if you add a note on an agent on Kaseya Live Connect, you should see it on Kaseya VSA, BMS, or Vorex as well .


Conclusion




Kaseya Live Connect is a powerful and easy-to-use remote control software that can help you manage and support your endpoints from anywhere. It offers various features and benefits that can improve your productivity, efficiency, security, and compliance. It also integrates seamlessly with other Kaseya products for unified endpoint management.


If you want to experience the power of Kaseya Live Connect for yourself, you can download and install it for free from here . You can also contact us for more information or request a demo from here . We would love to hear from you and help you with your IT management needs.


FAQs




Here are some of the frequently asked questions about Kaseya Live Connect:


  • Q: What are the system requirements for using Kaseya Live Connect?



  • A: You need to have a valid Kaseya account and license, a supported browser, a stable internet connection, and the Kaseya agent installed on the machines you want to manage and support remotely.



  • Q: How secure is Kaseya Live Connect?



  • A: Kaseya Live Connect uses encryption, authentication, authorization, logging, and auditing to ensure that your remote control sessions are secure and compliant. You can also use role-based and policy-based control over who has access to your endpoints.



  • Q: How much does Kaseya Live Connect cost?



  • A: Kaseya Live Connect is included in your Kaseya license at no additional cost. You can use it for unlimited endpoints and sessions.



  • Q: How can I get support for Kaseya Live Connect?



  • A: You can get support for Kaseya Live Connect by contacting our support team via phone, email, chat, or web portal. You can also access our online resources such as user guides, knowledge base articles, videos, webinars, forums, and blogs.



  • Q: What are some of the best practices for using Kaseya Live Connect?



  • A: Some of the best practices for using Kaseya Live Connect are:



  • - Always inform and get consent from the end user before initiating a remote control session.



  • - Use stealth-mode remote control tools when possible to avoid disrupting the end user.



- Use scripts, commands, and procedures to automate common tasks and resolve issues - Use scripts, commands, and procedures to automate common tasks and resolve issues faster and more efficiently. - Use chat and video chat to communicate with the end user and provide guidance and feedback. - Use ticketing and reporting to document and track your remote control sessions and actions. - Use synchronization and integration to keep your agent data, audit information, and configuration items up to date across different Kaseya products.


I hope this article has helped you understand what Kaseya Live Connect is, how to download and install it, how to use it for remote control and troubleshooting, and how to integrate it with other Kaseya products. If you have any questions or feedback, please feel free to contact us. We are always happy to help you with your IT management needs.


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